The best quality product isn’t very helpful if it arrives damaged!  At Upper Canada Stretchers:

  • All complete frames are assembled and checked in our shop by another staff member before orders are packaged
  • Stretchers and floater frames are shipped disassembled, complete with all hardware, keys, and instructions for assembly
  • Stretcher bars and braces are wrapped in dual-layered corrugate cardboard with extra padding at the ends to protect during shipping
  • Most orders are shipped by courier (UPS, Purolator, Canpar) or postal service
  • Customers receive an email with tracking numbers for all orders
  • Very large orders are shipped on a pallet by LTL trucking
  • Delivery across Canada takes 1-3 business days and across the US is typically 3-5

Please note that Upper Canada Stretchers is not responsible for orders that are lost during shipping if the customer has not purchased shipping insurance (available for $5 on each $100 of order value)


Rush Service

Our standard timeframe for shipping stretcher frame orders is 5-7 business days for stock-sized items and 5-10 for most custom-sized frames, although this varies depending on our workload. We do offer an expedited service for urgently-needed stretchers which moves the order to the top of the queue. A fee of 20% ($20 minimum) is added to the order for this service. Please contact us to confirm that this option is available when placing your order.