Upper Canada Stretchers’ Guarantee
Our products are guaranteed for a period of one year from the date of purchase. We guarantee that all our stretcher products will be straight & square, free of structural defects, and cut to ordered sizes within 1/16 of an inch (2mm). The measure of “straightness” we use to determine if a stretcher bar is straight or bowed is that the amount of bowing does not exceed 0.01% which is 1/16″ per 4-foot length of bar. If, for any reason, you find that our products do not meet these high standards, we will gladly correct any problems at no extra cost to you.
All sales on custom work are final. Since custom orders are made to the customer’s specifications, we cannot resell the products and, therefore, we do not accept returns or offer refunds for these purchases. Custom products include: stretcher bars/frames that do not conform with our stock sizes and profiles, floater frames, non-stock-sized art panels/Impress Frames/round strainer frames, and all canvas other than full rolls.
For stock products, we will accept returns within 30 days of receipt of order at the customer’s own expense for return shipping. Products must be in resalable condition and a 25% restocking fee will be deducted from the refund.